FAQ

(Frequently Asked Questions) NOTE: Please click on questions below to show or hide answers.

We began building guitars in 2005. We opened our first guitar repair shop in 1998.

Yes - we guarantee our guitars for one year against all manufacturing defects.

Just give us a call at 702-884-7490. Make sure you select all the features/options you want before calling. All available features are listed here on our website.

For guitars not in-stock, 50% down is required to begin building. For in-stock guitars, full payment is required plus tax and shipping charges.

The remaining 50% plus tax and shipping charges is due prior to shipping.

Please call first - we take checks and PayPal.

Currently we offer artist endorsements to internationally-known artists only.

We are unable to offer refunds once the building process has begun.

Four months maximum.

We're unable to accept partial payments at this time.

We currently only offer what's listed under each guitar category.

We do not sell parts or accessories at this time.

We currently use Fender Nickel-Steel strings on all our new guitars (Fender strings are manufactured by D'Addario). All new guitars are strung with .10-.46 gauge strings.

On all new guitars, the frets are dressed and guitars set up to standard specifications.

Yes. We usually have several models available to ship immediately.

We currently do not sell incomplete or unfinished instruments.

We are currently unable to offer free shipping.

We use Fedex Ground or Air for shipping.

We only ship our guitars in new Fender Deluxe Molded Hardshell cases.

We currently only ship guitars in new Fender Deluxe Molded Hardshell cases.

Due to our small staff, we are unable to offer repairs, upgrades, or modifications at this time.

Thank you for your business, we appreciate it.